Contact
Contact a human.
Send us a message using the form below and we’ll get back to you within 2 business days. For product bugs or item issues, the in-app feedback button on any page is the fastest path — it tags your account and goes straight to the team.
Prefer email?
Include your account email if you have one, and a short summary of what you need. Screenshots help.
Billing & refunds
Bought a pack by accident, or hit a technical failure? Email us within 7 days of purchase — reviewed case-by-case, per our terms.
Clinical / item content
Use the in-app feedback button on the question itself so we have full context.
Self-serve
Refunds + account deletion
- Delete my account — 30-day grace window, cancellable from your dashboard.
- For refunds, email help@lumendentalprep.com with your Stripe receipt within 7 days of purchase — reviewed case-by-case, per our terms.